Post a new job



at Recruit Digital in Johannesburg

Community Manager

Reports to: Head of Social Media

Position Summary

This position will assist the Social Management team in implementing social media strategies and tactics for our client(s), through the management of specific channels and communities. The Community Manager is responsible for ensuring active and engaged communities around a defined topic or topics by managing long-lead editorial calendars, monitoring online conversations and participating in those conversations to build brand visibility and thought leadership. The goal is to establish a social presence for our clients and to integrate their messaging into the community in a compelling and valuable way.

Minimum Qualifications

  • Undergraduate degree in communications, marketing, advertising, public relations, media studies, business and/or related major
  • 1-2 years relevant experience; agency setting preferred
  • Experience and active engagement with large variety of social media channels

Primary Responsibilities

Thought Leadership/Technical & Marketing Craft

  • Research and identify key influencers, bloggers, brand advocates and online media in designated verticals
  • Assist with implementation of social media strategy and integrated marketing campaigns
  • Assist with monthly/ad hoc channel and campaign reporting
  • Effective and ongoing management of client escalation plans
  • Identifying tactical/real-time marketing opportunities

Internal Integration

  • Assist the Social team in analysing and evaluating new products and publishing platforms
  • Assist in organising creative, content and rich media elements for publishing/upload

Breakthrough Work/Execution

  • Post relevant content in accordance with Content Calendar
  • Review user generated comments and posts in a quick and timely manner
  • Respond to comments, when appropriate, in order to foster a positive community and add value to the user’s experience
  • Track the performance of social media campaigns and content development, by sharing insights and using appropriate tracking tools and other platforms to aggregate data for success metrics
  • Assist in formalising social media strategy documents, best practices and statements of work

Client Management

  • Present updates to clients in support of Social team, as appropriate

Team Growth

  • Contribute to team effort by assisting co-workers, sharing information, attending and conducting effective informational meetings, and preparing conference reports  

What You Need to Possess in Thought Leadership/ Technical and Marketing Craft:

  • Stays abreast of industry trends, emerging technologies, social media platforms, PR/social media advancements and relevant campaigns
  • Demonstrated experience with wide range of blog platforms, content development and organisation.

What You Need to Possess in Client Management:

  • Ability to write and communicate in a clear and concise manner with clients
  • Helps develop presentations for client and internal use
  • Ability to build strong relationships with vendors and internal clients
  • Demonstrated ability to learn about client, brand, competitive landscape and understand the implications for client’s social presence

What You Need to Possess in Team Growth:

  • Strong interpersonal, verbal and written communication skills 
  • Good listener; embraces ideas and input from others
  • Takes direction well; seeks and acts on feedback from both manager and colleagues
  • Ability to work effectively in a fast-paced team environment


Recent jobs at Recruit Digital
Full-time UI Designer at Recruit Digital in Cape Town
Full-time Customer Insights Analyst at Recruit Digital in Cape Town
Full-time Snr .Net Developer at Recruit Digital in Cape Town
Full-time Web Analyst at Recruit Digital in Cape Town
Full-time Systems Application Specialist at Recruit Digital in City of Cape Town Metro

« Return to homepage
Report a problem with this job!!   
Recommend to a friend
Published at 19-06-2017
Viewed: 368 times