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Operations Platforms Administrator

at Recruit Digital in Cape Town

Operations Platform Administrator, Zendesk

This role will serve as the Zendesk subject matter expert for the Operations organization and all

Zendesk users throughout our organization. You will be responsible for supporting the day-to-day

operations as well as the strategic direction of our Zendesk instance. You will need to juggle a diverse

workload that includes troubleshooting the Zendesk application, optimizing how it is used and

identifying which product enhancements need to be implemented.

The role demands great technical depth, innate curiosity, a data driven mindset, a stubborn refusal to

settle, strong communication skills, and a mentality of starting with the user and working backwards.

The ideal candidate is motivated by building the future, can dig deep into the data to solve operational

issues, is always driving small improvements in processes, hustles, and loves making something from




What You'll Do

- Administer the use of Zendesk to optimize effectiveness of Operations teams

- Identify operational weaknesses and help improve or innovate new processes

- Manage a queue of enhancements to the Zendesk infrastructure, occasionally reprioritizing

against evolving business priorities

- Troubleshoot and resolve any software performance issues

- Maintain expert-level understanding of all Zendesk enhancements and releases

- Collaborate with other teams to ensure efficiency and cross functional alignment as we build

and scale

- Support a culture of continuous improvement to consistently raise the bar of execution

-Liaise with Zendesk helpdesk to resolve technical issues


What You'll Need

- 2+ years of system or application administration and 1+ years of Zendesk administration


- Working knowledge of Developer tools including Zendesk SDK and APIs

- Proven ability to understand business processes and translate business requirements into

application functionality

- Excellent written and verbal communication

- Proven ability to solve practical business problems

- Proven project management, multitasking & prioritization skills

- Ability to balance attention to detail with expeditious execution in a fast-paced environment

- Highest standards of accuracy and precision

- Organisation to the extreme

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Published at 02-10-2019
Viewed: 293 times